RETURNING & REPLACEMENT & REFUND ------ 15 days
At our shop, customer satisfaction is always our top priority. Our product quality is guaranteed. We will refund you if you are not 100% satisfied. So, we've got you covered! Please Contact us within 15 days upon receiving the items to initiate the return process.
Returnable Items
Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 15 days of receiving.
Contact our Support Center as soon as possible if you come across any of the above situations
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 15 days warranty time-frame.
2. Worn, used, tear up the trademark, or misused items.
Return Process
1. EMAIL US
- Contact Us and describe which item(s) you would like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with the detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through the local post office - followed by steps received in email.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
Return Shipping Costs & Address
1. Please be sure to contact our after-sales customer service to get the specific address of the return.
2. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees will be refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered mail method that is available.